Privacy Policy

Welcome to KindFoam, a brand by Alner. Your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, submit forms, or interact with our content.

1. Information We Collect

a. Information You Provide Directly

We collect personal information when you voluntarily submit it through:

Contact Forms: When you send us inquiries, we collect your name, email address, phone number, and message details.
Newsletter Sign-Up: If you subscribe, we collect your email address to send you updates, promotions, and news.

b. Information Collected Automatically

When you visit our website, we collect:

Device & Browsing Information: Your IP address, browser type, operating system, and website interactions.
Cookies & Tracking Technologies: We use cookies to enhance user experience, remember preferences, and analyze website traffic.

c. Purchasing Information

Purchases of KindFoam are processed through the Alner webstore and mobile app. Any payment or order-related data is collected and managed by Alner under their own privacy policy.

2. How We Use Your Information

We use your information for the following purposes:

To respond to inquiries and provide customer support.
To send newsletters and promotional updates (you can unsubscribe anytime).
To analyze website traffic and improve user experience.
To prevent fraudulent activity and ensure website security.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share information with:

Email service providers for sending newsletters.
Customer support tools to manage inquiries efficiently.
Legal authorities, if required by law or to protect our rights.

4. Your Privacy Rights

You have the right to:

Access & Update Information: Contact us to update your details.
Opt-Out of Emails: Unsubscribe via the link in our emails.
Request Data Deletion: Contact us to remove your data from our records.

5. Cookies & Tracking Technologies

We use cookies to:

Improve website functionality and personalize content.
Analyze visitor behavior for better services.

You can disable cookies in your browser settings, but this may impact website performance.

6. Third-Party Links & Purchases

Our website may contain links to Alner’s webstore and mobile app for purchases. Any data shared during the checkout process is handled under Alner’s privacy policy, and we recommend reviewing their terms separately.

7. Data Security

We implement appropriate security measures to protect your data. However, no online transmission is completely secure, so we encourage caution when sharing personal information.

8. Updates to This Policy

We may update this policy periodically. Any changes will be posted on this page with a revised Effective Date.

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

📧 Email: hello@alner.id
📍 Address: PT Solusi Sirkular Indonesia, South Jakarta, Indonesia
📞 WhatsApp: 0813-1888-0402 (text only)